Andrew Cleary has worked with leading global and Hong Kong consumer brands including Mandarin Oriental, Marriott Bonvoy, Hongkong Land and Qantas Airways. His expertise is formulating and delivering large-scale, customer-centric transformation spanning segmentation & insights, digital experience, customer & data technology architecture, loyalty and CRM enhancement, new ventures incubation and core product & service enhancements.

Having led integrated CX and Loyalty teams as well as consulting directly to the C-suite, he brings an insiders as well as outside-in perspective to the customer experience opportunity and the myriad challenges that stand in the way of most companies realising that opportunity.

With industry experience spanning media, law, aviation, luxury retail and hospitality – and having worked across Asia, the UK and Australia – Andrew brings an international viewpoint and cross-sector learnings to building local or regional customer strategies.