2025 JUDGE'S PROFILE

Siew Lai Wong
Chief Marketing Officer
BIG Caring Group
Siew Lai, Chief Marketing Officer of BIG Caring Group, leads Malaysia’s leading healthcare brands, BIG Pharmacy and Caring Pharmacy. With over two decades of experience, she excels in aligning marketing strategies, driving innovation, and enhancing customer engagement.
Passionate about empowering teams and delivering measurable outcomes, Siew Lai transforms data into actionable insights. At this conference, she shares her expertise on optimising marketing campaigns through impactful, data-driven strategies for real-world success.
VIEW OTHER 2025 JUDGES’ PROFILES

Siew Lai Wong
Chief Marketing Officer
BIG Caring Group

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Sreeratha S. Govindasamy
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Kelvin Tan
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Vincent Phang
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Pearlyn Cheong
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