Panel of Judges
We’re delighted to introduce our independent, client-side jury.
Director Asia Pacific Customer Service and Support
VP Digital, Loyalty & Guest Experience – Pacific
Head, Coalition and Deputy Head, Marketing (Retail)
Glenn Richmond Ong
Director, Customer Experience
Head of Loyalty
President, Asia Pacific
Angeline Sarah Ng
VP, DBS Payments & Platform – Head of Usage and Partnerships
Director of Marketing, SEA
Vice President, Customer Experience, Regional Distribution
Etiqa Insurance & Takaful
Director of Marketing, Loyalty & Partnerships
Vice President - Customer Experience
Gong Cha Singapore
VP and Global Head, Digital Design @ Huemen
HARMAN International (A Samsung Company)
Head of Brand and CX
Hino Motor Sales Australia
HSBC Life Singapore
Senior Vice President – Digital Customer Experience
Head of CRM Loyalty Marketing
Head of Data Intelligence & Customer Insights
Head - CRM, Loyalty, & Analytics
Group Vice President, Marketing
Millennium Hotels and Resorts
DVP & Head, Events & Loyalty Marketing
Chee Ho Yoon
Assistant Vice President of Customer Experience
General Manager –Digital, Loyalty and Customer Analytics
Wei Seong Teh
Director, Analytics and Customer Experience
Prudential Assurance Malaysia
Teng Kah Wee
Head of Customer Services
Samsung Malaysia Electronic
SVP, Customer Experience and Engagement
Siam Commercial Bank
Deputy Director, Customer Experience
Division Head - Brand Consumer Insight and Industry Trend
Chief Marketing Officer
Sompo Insurance Indonesia
Managing Director & Global Head of Client Experience
Standard Chartered Bank
Joyce K. Nazario
Assistant Vice President and Head, Patient Experience
St. Luke’s Medical Center
AVP Customer Relations, Global Operations
The Ascott Limited
Group Chief Customer Officer
The Entertainment and Education Group
Chief Marketing Officer
The Zest Group
VP of Customer Excellence
Vice President and Customer Experience Designer
Union Bank of the Philippines
Head of Prepaid Customer Journey and Touchpoint
Sponsors & Partners
Highlights from 2019
The Loyalty & Engagement Awards 2019: Articles from MARKETING
Stay ahead of news and insights on the movers and shakers in Asia’s marketing industry.
Click on the links below to read the articles.
Loyalty & Engagement Awards 2019 shortlist announced
DBS Bank takes home the crown at Loyalty & Engagement Awards 2019
COMARCH joins The Loyalty & Engagement Awards 2019 as gold sponsor
Let us work together to minimise the spread of the coronavirus (COVID-19) by practicing responsible behaviours.
For your own health and safety, we advise you to wear your own mask during the event if you are feeling less than your usual self, have a low immunity or are pregnant.
If you are feeling on top of the world and would still like to wear a mask as a precautionary measure – please do!
Do avoid shaking hands and making physical contact. Remember to wash/sanitise your hands regularly.
Most importantly, let us not live in fear and panic. Instead, as a community of marketers, let us keep our businesses moving forward, for the benefit of clients, company and self. Stay resilient.
Our Care For You
For the purpose of contact tracing (if the need arises), you are required to produce your name card for us to register your attendance.
All event attendees will go through a temperature screening. Anyone with a temperature of more than 37.5 degrees Celsius will not be allowed to participate in the event.
Hand sanitisers will be provided by the hotel venue (when available).
Lighthouse Independent Media places your health and safety as our utmost priority.
We are closely monitoring the developments of COVID-19 and will comply with directives for event organisers from the Ministry of Health.
Our teams are also in touch with our event stakeholders regularly.
Should the situation warrant us to postpone our event, we will inform all stakeholders accordingly.
If you have purchased seats or a table for the gala dinner and awards ceremony and there are staff or guests who are unable to attend on the new date given, you may replace those seats with other staff or guests who can attend on the new dates.
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