Postponement Notice

COVID-19 Update: While entries continue, please note that the gala dinner date will be revised. Thanks for your understanding, watch this space for updates, and stay safe everyone

For more questions or to understand more, please contact Dzulfiqar Rohim at 65 9678 9958 or
dzulfiqarr@marketing-interactive.com

MARKETING magazine presents

The Loyalty & Engagement Awards 2020

#LoyaltyEngagementAwards

Recognising the region’s best loyalty & engagement marketers

Event Details

Event Date: October 2020

Dress code: Purple passion
Networking drinks reception starts from 6:30pm

#LoyaltyEngagementAwards

How Have You Engaged With Your Consumers?

Back for an eighth year, The Loyalty & Engagement Awards will reward excellence in consumer-centric marketing activities that have helped to grow and retain your biggest advocates – your customers.

The only awards in the Asia Pacific region to focus completely on customer loyalty and engagement, entries are sought from across South Asia, Southeast Asia and ANZ regions.

The awards will once again be judged by an independent panel comprised of senior, client-side marketers and loyalty experts who have vast experience in the art of engagement. Don’t miss your chance to set the benchmark for outstanding merit in building lasting relationships.

35 categories are open for entry with new categories available to cover a more diverse scope of vertical engagement and loyalty programmes. Finalists across all categories will be vying for Gold, Silver and Bronze trophies. 

You have until Friday 17 July 2020 to complete and submit your entries.

We wish all entrants the very best of luck with their submissions!

Key Dates

Entry Submission Deadline:
17 July 2020

Finalists Announced:
September 2020

Why enter?

MARKETING prides itself on developing its events to deliver the best possible opportunities to those who take part.

By entering The Loyalty & Engagement Awards, you have the chance to:

  • Showcase your best work to our independent, expert, brand-side judges (and potential future clients and partners)
  • Gain industry-wide recognition as a loyalty expert
  • Receive extensive coverage across MARKETING magazine and social media
  • Raise your profile to help attract new business and new talent
  • Remind the industry that you’re still the best!
  • Celebrate your successes across your company and project teams
  • Boost team morale and reward outstanding work

Make sure you are part of the 2020 event by entering today and ensuring you have a chance to be recognised as the best in the industry.

Entries will close on Friday 17 July 2020 so make a start today!

Panel of Judges

We’re delighted to introduce our independent, client-side jury.

Joachim Joerger

Joachim Joerger

Director Asia Pacific Customer Service and Support

Abbott

Chris Mills

Chris Mills

VP Digital, Loyalty & Guest Experience – Pacific

Accor

Reuben Yong

Reuben Yong

Head, Coalition and Deputy Head, Marketing (Retail)

CapitaLand Singapore

 

Glenn Richmond Ong

Glenn Richmond Ong

Director, Customer Experience

Cebu Air

Kevin Wong

Kevin Wong

Head of Loyalty

Celcom Axiata

Todd Handcock

Todd Handcock

President, Asia Pacific

Collinson

Banjo Castillo

Banjo Castillo

General Manager

Dole Philippines

Angeline Sarah Ng

Angeline Sarah Ng

VP, DBS Payments & Platform – Head of Usage and Partnerships

DBS Bank

Carolin Chan

Carolin Chan

Director of Marketing, SEA

Edenred

Zatina Zakaria

Zatina Zakaria

Vice President, Customer Experience, Regional Distribution

Etiqa Insurance & Takaful 

 

 Abhimanyu Shekhawat

Abhimanyu Shekhawat

Director of Marketing, Loyalty & Partnerships

Flipkart

Chaitan Rao

Chaitan Rao

Marketing Director

Friesland Campina

 

Prashant Sharma

Prashant Sharma

Vice President - Customer Experience

Gameskraft

 

Zhaoyong Cheong

Zhaoyong Cheong

Brand Director

Gong Cha Singapore

 

Mohan Krishnaraj

Mohan Krishnaraj

VP and Global Head, Digital Design @ Huemen

HARMAN International (A Samsung Company)

Dimitri Andreatidis

Dimitri Andreatidis

Head of Brand and CX

Hino Motor Sales Australia

 Sridhar Turaga

Sridhar Turaga

HSBC Life Singapore

Senior Vice President – Digital Customer Experience 

Steven Angkasaputera

Steven Angkasaputera

Head of CRM Loyalty Marketing

JD.id

Anshera Chumchaivate

Anshera Chumchaivate

Head of Data Intelligence & Customer Insights

Krungsri Consumer

 Bhavik Shah

Bhavik Shah

Head - CRM, Loyalty, & Analytics

Metro Brands

Saurabh Prakash

Saurabh Prakash

Group Vice President, Marketing

Millennium Hotels and Resorts

Stella Tan

Stella Tan

DVP & Head, Events & Loyalty Marketing

NTUC Income

Chee Ho Yoon

Chee Ho Yoon

Assistant Vice President of Customer Experience

OCBC Bank

Varun Rajwade

Varun Rajwade

General Manager –Digital, Loyalty and Customer Analytics

Pantaloons

Wei Seong Teh

Wei Seong Teh

Director, Analytics and Customer Experience

Prudential Assurance Malaysia

Teng Kah Wee

Teng Kah Wee

Head of Customer Services

Samsung Malaysia Electronic

Sarita Vongvanich

Sarita Vongvanich

SVP, Customer Experience and Engagement

Siam Commercial Bank

Darren How

Darren How

Deputy Director, Customer Experience

Singapore Pools

Tony Alexander

Tony Alexander

Division Head - Brand Consumer Insight and Industry Trend

Smartfren

Ratna Indrayani

Ratna Indrayani

Chief Marketing Officer

Sompo Insurance Indonesia  

Millie Gillon

Millie Gillon

Managing Director & Global Head of Client Experience

Standard Chartered Bank 

Joyce K. Nazario

Joyce K. Nazario

Assistant Vice President and Head, Patient Experience

St. Luke’s Medical Center

Irene Lim

Irene Lim

AVP Customer Relations, Global Operations

The Ascott Limited

Caroline Leong

Caroline Leong

Group Chief Customer Officer

The Entertainment and Education Group

Jess Tang

Jess Tang

Chief Marketing Officer

The Zest Group

Rudy Dalimunthe

Rudy Dalimunthe

VP of Customer Excellence

Tokopedia 

Ron Batisan

Ron Batisan

Vice President and Customer Experience Designer

Union Bank of the Philippines

Anggun Himawan

Anggun Himawan

Head of Prepaid Customer Journey and Touchpoint

XL Axiata

Sponsors & Partners

Gold Sponsors

Collinson_Logo

For sponsorship opportunities please contact:
Chua Soon Tzer
Regional Commercial Director, SEA
Tel: +65 6423 0329
Mobile: +65 9066 0353
Email: partnerships@marketing-interactive.com

Highlights from 2019

Photos from 2019

Photos from 2019

The Loyalty & Engagement Awards 2019: Articles from MARKETING

Stay ahead of news and insights on the movers and shakers in Asia’s marketing industry.

Click on the links below to read the articles.

Loyalty & Engagement Awards 2019 shortlist announced

DBS Bank takes home the crown at Loyalty & Engagement Awards 2019

COMARCH joins The Loyalty & Engagement Awards 2019 as gold sponsor

Health Advisory

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Let us work together to minimise the spread of the coronavirus (COVID-19) by practicing responsible behaviours.

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For your own health and safety, we advise you to wear your own mask during the event if you are feeling less than your usual self, have a low immunity or are pregnant.

[

If you are feeling on top of the world and would still like to wear a mask as a precautionary measure – please do!

[

Do avoid shaking hands and making physical contact. Remember to wash/sanitise your hands regularly.

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Most importantly, let us not live in fear and panic. Instead, as a community of marketers, let us keep our businesses moving forward, for the benefit of clients, company and self. Stay resilient.

Our Care For You

For the purpose of contact tracing (if the need arises), you are required to produce your name card for us to register your attendance.

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All event attendees will go through a temperature screening. Anyone with a temperature of more than 37.5 degrees Celsius will not be allowed to participate in the event.

Hand sanitisers will be provided by the hotel venue (when available).

Lighthouse Independent Media places your health and safety as our utmost priority.

We are closely monitoring the developments of COVID-19 and will comply with directives for event organisers from the Ministry of Health.

Our teams are also in touch with our event stakeholders regularly.

Should the situation warrant us to postpone our event, we will inform all stakeholders accordingly.

If you have purchased seats or a table for the gala dinner and awards ceremony and there are staff or guests who are unable to attend on the new date given, you may replace those seats with other staff or guests who can attend on the new dates.

Let’s Get It Started

Ready to be recognised as the best in the industry?