PANEL OF JUDGES

We’re delighted to introduce our independent, client-side jury.

Joachim Joerger

Joachim Joerger

Director Asia Pacific Customer Service and Support

Abbott

Chris Mills

Chris Mills

VP Digital, Loyalty & Guest Experience – Pacific

Accor

Reuben Yong

Reuben Yong

Head, Coalition and Deputy Head, Marketing (Retail)

CapitaLand Singapore

 

Glenn Richmond Ong

Glenn Richmond Ong

Director, Customer Experience

Cebu Air

Kevin Wong

Kevin Wong

Head of Loyalty

Celcom Axiata

Todd Handcock

Todd Handcock

President, Asia Pacific

Collinson

Banjo Castillo

Banjo Castillo

General Manager

Dole Philippines

Angeline Sarah Ng

Angeline Sarah Ng

VP, DBS Payments & Platform – Head of Usage and Partnerships

DBS Bank

Carolin Chan

Carolin Chan

Director of Marketing, SEA

Edenred

Zatina Zakaria

Zatina Zakaria

Vice President, Customer Experience, Regional Distribution

Etiqa Insurance & Takaful 

 

 Abhimanyu Shekhawat

Abhimanyu Shekhawat

Director of Marketing, Loyalty & Partnerships

Flipkart

Chaitan Rao

Chaitan Rao

Marketing Director

Friesland Campina

 

Prashant Sharma

Prashant Sharma

Vice President - Customer Experience

Gameskraft

 

Zhaoyong Cheong

Zhaoyong Cheong

Brand Director

Gong Cha Singapore

 

Mohan Krishnaraj

Mohan Krishnaraj

VP and Global Head, Digital Design @ Huemen

HARMAN International (A Samsung Company)

Dimitri Andreatidis

Dimitri Andreatidis

Head of Brand and CX

Hino Motor Sales Australia

 Sridhar Turaga

Sridhar Turaga

HSBC Life Singapore

Senior Vice President – Digital Customer Experience 

Steven Angkasaputera

Steven Angkasaputera

Head of CRM Loyalty Marketing

JD.id

Anshera Chumchaivate

Anshera Chumchaivate

Head of Data Intelligence & Customer Insights

Krungsri Consumer

 Bhavik Shah

Bhavik Shah

Head - CRM, Loyalty, & Analytics

Metro Brands

Saurabh Prakash

Saurabh Prakash

Group Vice President, Marketing

Millennium Hotels and Resorts

Stella Tan

Stella Tan

DVP & Head, Events & Loyalty Marketing

NTUC Income

Chee Ho Yoon

Chee Ho Yoon

Assistant Vice President of Customer Experience

OCBC Bank

Varun Rajwade

Varun Rajwade

General Manager –Digital, Loyalty and Customer Analytics

Pantaloons

Wei Seong Teh

Wei Seong Teh

Director, Analytics and Customer Experience

Prudential Assurance Malaysia

Teng Kah Wee

Teng Kah Wee

Head of Customer Services

Samsung Malaysia Electronic

Sarita Vongvanich

Sarita Vongvanich

SVP, Customer Experience and Engagement

Siam Commercial Bank

Darren How

Darren How

Deputy Director, Customer Experience

Singapore Pools

Tony Alexander

Tony Alexander

Division Head - Brand Consumer Insight and Industry Trend

Smartfren

Ratna Indrayani

Ratna Indrayani

Chief Marketing Officer

Sompo Insurance Indonesia  

Millie Gillon

Millie Gillon

Managing Director & Global Head of Client Experience

Standard Chartered Bank 

Joyce K. Nazario

Joyce K. Nazario

Assistant Vice President and Head, Patient Experience

St. Luke’s Medical Center

Irene Lim

Irene Lim

AVP Customer Relations, Global Operations

The Ascott Limited

Caroline Leong

Caroline Leong

Group Chief Customer Officer

The Entertainment and Education Group

Jess Tang

Jess Tang

Chief Marketing Officer

The Zest Group

Rudy Dalimunthe

Rudy Dalimunthe

VP of Customer Excellence

Tokopedia 

Ron Batisan

Ron Batisan

Vice President and Customer Experience Designer

Union Bank of the Philippines

Anggun Himawan

Anggun Himawan

Head of Prepaid Customer Journey and Touchpoint

XL Axiata