2023 JUDGE'S PROFILE

James Riley
Vice President, Customer Lifecycle Management
StarHub
James is the VP of Customer Lifecycle Management at StarHub where he is responsible for Customer Insights, Data Science, Campaign Strategy and Digital Rewards.
He has more than 19 years of CRM & Loyalty experience across CPG, Retail, Banking, Hospitality, Health & Beauty, and Telco, and has a proven track record of delivering impactful analytics that drive insights and actions through personalized targeting and experiences.
VIEW OTHER 2023 JUDGES’ PROFILES

ZhaoYang Cheong
Group Brand Director

Dr. Chatchai Arthur Yachantha
Chief Patient Experience Officer

Nuraeni Johnson
AVP of CRM

Anshera Chumchaivate
Head of Data Intelligence & Customer Insights

Yashwanth Kumar
President – Loyalty & Analytics

Amiroel Shazrie Yussof
Head of Loyalty

Vivian Cheong
Director - Asia Pacific Loyalty Product Offers Lead

Biswajit Dutta
Head CRM & Loyalty
Metro Brands, India

Sandeep Jindal
Director of Customer Experience

Sebastian Kuemmel
Head of CRM & Personalisation
PetCulture

Dr. Mary Jane M. Valero
SVP and Chief CX & Human Resources Officer
Philippine Savings Bank

Peter Lee Hin Weng
Head of Customer Ecosystem, Payment and Big Data

Carolin Chan
Director of Marketing, SEA
PRM Marketing Services (PRMMS)

Nix Tang
Senior Asst Director, Loyalty and Channel Marketing

Shane Wan
Head of Global Digital Payment and Loyalty Strategy & Growth

Dr. Natawat Saigosoom
EVP, Customer Experience Function
Siam Commercial Bank (SCB)

James Riley
Vice President, Customer Lifecycle Management

Lolitta Suffian
Group Head of Customer Experience

Viking Wong
Lead, Global Data Science

Prakash Subramanian
Head of Growth Strategy, Performance Marketing, Retention, Loyalty & Partnerships
Tira, Reliance Retail

Farop Sharif
Chief Customer Experience Officer

Sanjay Chinchwade
Chief Marketing Officer

David Tay
Head of Innovation Client Engagements

Shailesh Singh
Vice President- Loyalty, Partnerships & Ancillaries

Resh Ratnam
Regional Head, Customer Service & Experience