2025 JUDGE'S PROFILE

Carolin Chan

VP, Strategy and Marketing

PRM Marketing Services (PRMMS)

Carolin Chan is the VP, Marketing & Strategy for PRM Marketing Services (PRMMS). With more than 19 years’ experience in loyalty marketing, partnership relationship management, branding and key account servicing. Carolin manages regional accounts for the channel loyalty business focused on cross-channel customer experience. She is responsible for the concept and driving of marketing strategies to achieve sustainable, profitable and competitive growth across the organisation and PRMMS’s portfolio of loyalty programmes.

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Siew Lai Wong

Siew Lai Wong

Chief Marketing Officer

BIG Caring Group

Libai Zhuo

Libai Zhuo

Head of Customer Happiness Digitalisation

Circles

Dr. Hayley Yew

Dr. Hayley Yew

Head, Customer Development

Coca-Cola Refreshments Malaysia

Henry Christian

Henry Christian

Head of Loyalty & Customer Digital Transformation

Metro Retail

Elaine Tan

Elaine Tan

Head of Customer Service, CRM & Business Process Development

Pet Lovers Centre

Sreeratha S. Govindasamy

Sreeratha S. Govindasamy

Head of Customer Care

Philip Morris Malaysia

Carolin Chan

Carolin Chan

VP, Strategy and Marketing

PRM Marketing Services (PRMMS)

Kelvin Tan

Kelvin Tan

Head, Group Brand, People & Community

Sembcorp

Gan Hup Tan

Gan Hup Tan

Vice President, Marketing, Loyalty & Partnerships (Commercial Services)

The Ascott

Joanne Wang

Joanne Wang

Group Head of Marketing

The Entertainment and Education Group (TEEG)

Vincent Phang

Vincent Phang

CEO, Events & Catering Division

TungLok Group

Pearlyn	Cheong

Pearlyn Cheong

Regional Senior CRM Lead

Under Armour