2021 JUDGE’S PROFILE

Punit Banga

General Manager, Customer Experience and Analytics
Nissan Motor Corporation

Punit Banga is an experienced professional with a demonstrated history of bringing positive change to businesses, leveraging principles of digital transformation in business operations, analytics and customer experience. He has been instrumental in developing and growing alternate channels within automotive industry. As Head of Customer Experience and Analytics, Punit is responsible to develop and manage overall strategy for customer experience, covering entire journey from discovery to ownership to repurchase.

An engineer by education, Punit completed his MBA from IIM Indore before joining the industry. He has worked across various industries both in leadership roles as well as a consultant to help large organizations deliver results.