Emily Ong

Principal Product Manager – Customer & Loyalty

Landmark Group

For over two decades, Emily has woven magic into the customer experience. Her early ventures in F&B and tourism ignited her passion for loyalty, where transforming fleeting interactions into lifelong relationships became her mantra. Her expertise captivated audiences, whether driving customer-centric initiatives in national health promotion, APAC beauty, or global gaming. Now, at a major Middle Eastern omnichannel retailer, her canvas is broader than ever. Each chapter in her career, from national health to global gaming, showcases her mastery of loyalty and reward strategies, proving her boundless versatility in forging enduring bonds with customers. Emily’s life is a testament to the transformative power of loyalty, her journey an extraordinary tapestry woven with customer devotion.