2023 JUDGE'S PROFILE
Dr. Chatchai Arthur Yachantha
Chief Patient Experience Officer
Bumrungrad International Hospital
Dr. Chatchai Yachantha graduated PhD in Medical Science (Urological research) from University of the Ryukyus, Okinawa, Japan. He also worked on designing the patient journey and patient care process for Japanese Government Medical Tourism Program (Medical Excellence Japan) and worked as international
clinical patient coordinator. His experience also extended to the medical network management of AXA Group in Indochina, travel mobility services, and concierge services in Asia.
His work also extended to bring up medical –hospitality networks during COVID-19 as the quarantine programs owner at Bumrungrad International.
VIEW OTHER 2023 JUDGES’ PROFILES
ZhaoYang Cheong
Group Brand Director
Dr. Chatchai Arthur Yachantha
Chief Patient Experience Officer
Nuraeni Johnson
AVP of CRM
Anshera Chumchaivate
Head of Data Intelligence & Customer Insights
Yashwanth Kumar
President – Loyalty & Analytics
Amiroel Shazrie Yussof
Head of Loyalty
Vivian Cheong
Director - Asia Pacific Loyalty Product Offers Lead
Biswajit Dutta
Head CRM & Loyalty
Metro Brands, India
Sandeep Jindal
Director of Customer Experience
Sebastian Kuemmel
Head of CRM & Personalisation
PetCulture
Dr. Mary Jane M. Valero
SVP and Chief CX & Human Resources Officer
Philippine Savings Bank
Peter Lee Hin Weng
Head of Customer Ecosystem, Payment and Big Data
Carolin Chan
Director of Marketing, SEA
PRM Marketing Services (PRMMS)
Nix Tang
Senior Asst Director, Loyalty and Channel Marketing
Shane Wan
Head of Global Digital Payment and Loyalty Strategy & Growth
Dr. Natawat Saigosoom
EVP, Customer Experience Function
Siam Commercial Bank (SCB)
James Riley
Vice President, Customer Lifecycle Management
Lolitta Suffian
Group Head of Customer Experience
Viking Wong
Lead, Global Data Science
Prakash Subramanian
Head of Growth Strategy, Performance Marketing, Retention, Loyalty & Partnerships
Tira, Reliance Retail
Farop Sharif
Chief Customer Experience Officer
Sanjay Chinchwade
Chief Marketing Officer
David Tay
Head of Innovation Client Engagements
Shailesh Singh
Vice President- Loyalty, Partnerships & Ancillaries
Resh Ratnam
Regional Head, Customer Service & Experience