Bernard Chan

Executive Director – Consumer Finance

DBS Bank (Hong Kong)

Bernard Chan is the Executive Director of Consumer Finance at DBS Bank, Hong Kong, overseeing the business unit P&L, sales, operations and the strategic direction of the credit cards and unsecured lending portfolio. He is known to be the driving force for all the innovative game-changer initiatives behind the scenes.

With more than 30 years of diverse experience across the banking, IT/telecom, travel and retails industries in Greater China and Hong Kong, Chan is continuously driven by the passion to strengthen the customer relationship with first-in-market solutions. DBS Omni, the awarding winning mobile application, is just one of his many initiatives to change the banking business.

Dedicating himself to DBS’ “Live More, Bank Less” promise, he anticipates the future of banking will be leveraging the power of big data and AI to innovate algorithm financing and portfolio science. His commitment to elevate the relationship between the bank and customers has led him and his team to transform the end-to-end customer journey, which enables customers to seize every opportunity with DBS.