2022 JUDGE PROFILE

Susan Nisbet

Vice President – Loyalty

Langham Hospitality Group

Susan Nisbet is an experienced loyalty professional specialising in Loyalty Strategy, Marketing and Communications. Susan leads loyalty at Langham Hospitality Group and develops the overarching loyalty strategy globally.

Based in Hong Kong for the past 4 years, Susan has extensive international experience in Europe, Middle East, Africa, and Asia and has previously held global and corporate roles with Shangri-La Group, Emaar Properties based in UAE, and Starwood Hotels & Resorts in Ireland, UAE, Belgium and Australia.

Susan embraces all things loyalty and is driven by the following quote from Maya Angelou:

“People will forget what you said, people will forget what you did, but people will never forget how you make them feel”

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