Sushil Katdare

CX Director, International Region

GSK

As customer experience (CX) director for GSK’s international region, he leads initiatives spanning omnichannel customer engagement, AI-enabled marketing, customer strategy, and digital transformation across diverse global markets.

Prior to joining GSK, Sushil held leadership roles at Sanofi, Roche, McCann Health, and Sudler & Hennessey – WPP, where he drove commercial growth, innovation, business transformation, and successful product launches across Asia Pacific. His experience spans strategy, marketing, customer engagement, commercial operations, and organisational capability building.

A fellow of the Chartered Institute of Marketing (FCIM), Sushil is passionate about harnessing technology, data, and human-centered design to create exceptional customer experiences and improve healthcare outcomes. He is a frequent speaker, mentor, and industry awards judge, with a strong interest in advancing excellence in marketing, customer experience, digital innovation, and AI adoption.