{"id":14697,"date":"2023-05-26T12:07:54","date_gmt":"2023-05-26T04:07:54","guid":{"rendered":"https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-sg\/?p=14697"},"modified":"2025-05-19T18:46:34","modified_gmt":"2025-05-19T10:46:34","slug":"lolitta-suffian","status":"publish","type":"post","link":"https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-sg\/lolitta-suffian2023\/","title":{"rendered":"Lolitta Suffian"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”Judge Profile” module_class=”members-full-description” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row admin_label=”2023″ _builder_version=”4.14.7″ global_module=”14008″ saved_tabs=”all” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Judge Profile title 2023″ _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n

2023 JUDGE’S PROFILE<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,2_3″ admin_label=”Judge Profile” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-sg\/wp-content\/uploads\/sites\/30\/2023\/05\/Telekom-Malaysia_-Lolitta-Suffian.png” title_text=”Telekom Malaysia_ Lolitta Suffian” _builder_version=”4.16″ always_center_on_mobile=”off” locked=”off” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”4.16″ _dynamic_attributes=”link_option_url” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wb3N0Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE0MDkyIiwiZW5hYmxlX2h0bWwiOiJvZmYifX0=@” locked=”off” global_colors_info=”{}”]<\/p>\n

Lolitta Suffian<\/h3>\n

Group Head of Customer Experience<\/h4>\n

Telekom Malaysia<\/strong><\/p>\n

Lolitta Sufian is an experienced professional who currently serves as the Group Head of Customer Experience at Telekom Malaysia (TM). With more than 20 years of experience across various industry verticals, Lolitta has developed a diverse skillset and a deep understanding of how to create a positive customer experience.<\/p>\n

In her current role, Lita strongly believes in making the customer journey easy and seamless, from the discovery to the use and engagement stages. She is committed to leveraging technology to automate processes, improve efficiency, and ensure that the human touch remains a top priority at every touchpoint. Lita’s “human-centric approach in today’s tech-first world” has helped TM to develop a strong brand reputation, with many customers praising the company for its high level of service and support.<\/p>\n

Lita’s experience in a range of industries, from hardware to software, logistics, financial, transportation mobility, fintech, and now in Telco, has equipped her with a unique perspective on how to create a positive customer experience. Her commitment to putting the customer at the center of everything she does has enabled her to develop a strong customer-centric culture within TM, where every employee is focused on delivering the best possible experience to customers. Her leadership has helped the company to achieve high levels of customer satisfaction, which has contributed to its success and growth.[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider color=”#FFFFFF” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.14.7″ _module_preset=”default” global_module=”14009″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”VIEW OTHER JUDGES\u2019 PROFILES” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n

VIEW OTHER 2023 JUDGES\u2019 PROFILES<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”2023 judges” _builder_version=”4.14.7″ _module_preset=”default” custom_margin=”0px||||false|false” custom_padding=”0px||||false|false” global_module=”14011″ saved_tabs=”all” global_colors_info=”{}”][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ make_equal=”on” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_team_member name=”ZhaoYang Cheong” position=”Group Brand Director ” image_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-sg\/wp-content\/uploads\/sites\/30\/2023\/06\/Pop-Mart_ZhaoYang-Cheong.png” admin_label=”ActionCity_ZhaoYang \tCheong” _builder_version=”4.16″ icon_hover_color=”#f73145″ locked=”off” global_colors_info=”{}”]ActionCity<\/strong>[\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_team_member name=”Dr. Chatchai\tArthur Yachantha ” position=”Chief Patient Experience Officer ” image_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-sg\/wp-content\/uploads\/sites\/30\/2023\/05\/Bumrungrad-International-Hospital_Dr.-Chatchai-Arthur-Yachantha.png” admin_label=”Bumrungrad International Hospital_Dr. Chatchai\tArthur Yachantha” _builder_version=”4.16″ _dynamic_attributes=”link_option_url” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wb3N0Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE0MzQ2IiwiZW5hYmxlX2h0bWwiOiJvZmYifX0=@” icon_hover_color=”#f73145″ locked=”off” global_colors_info=”{}”]Bumrungrad International Hospital<\/strong>[\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_team_member name=”Nuraeni\tJohnson” position=”AVP of CRM” image_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-sg\/wp-content\/uploads\/sites\/30\/2023\/05\/Global-Digital-Niaga-Blibli.Com_Nuraeni-1.png” admin_label=”Global Digital Niaga (Blibli.Com)_Nuraeni\tJohnson” _builder_version=”4.16″ _dynamic_attributes=”link_option_url” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wb3N0Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE0NTYzIiwiZW5hYmxlX2h0bWwiOiJvZmYifX0=@” icon_hover_color=”#f73145″ locked=”off” global_colors_info=”{}”]Global Digital Niaga (Blibli.Com)<\/strong>[\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_team_member name=”Anshera Chumchaivate” position=”Head of Data Intelligence & Customer Insights” image_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-sg\/wp-content\/uploads\/sites\/30\/2023\/05\/Krungsri-Consumer_Anshera-Chumchaivate.png” admin_label=”Krungsri Consumer_Anshera \tChumchaivate” _builder_version=”4.16″ _dynamic_attributes=”link_option_url” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wb3N0Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE0NjI0IiwiZW5hYmxlX2h0bWwiOiJvZmYifX0=@” icon_hover_color=”#f73145″ locked=”off” global_colors_info=”{}”]Krungsri Consumer<\/strong>[\/et_pb_team_member][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ make_equal=”on” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_team_member name=”Yashwanth Kumar” position=”President \u2013 Loyalty & Analytics” image_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-sg\/wp-content\/uploads\/sites\/30\/2023\/05\/Landmark-Group-India_Yashwanth-Kumar.png” admin_label=”Landmark Group, India_Yashwanth\tKumar” _builder_version=”4.16″ _dynamic_attributes=”link_option_url” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wb3N0Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE0NzMxIiwiZW5hYmxlX2h0bWwiOiJvZmYifX0=@” icon_hover_color=”#f73145″ locked=”off” global_colors_info=”{}”]Landmark Group, India<\/strong>[\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_team_member name=”Amiroel\tShazrie Yussof” position=”Head of Loyalty” image_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-sg\/wp-content\/uploads\/sites\/30\/2023\/03\/Malaysia-Aviation-Group_Amiroel-Shazrie-Yussof.png” admin_label=”MALAYSIA AIRLINES_Amiroel\tShazrie Yussof” _builder_version=”4.16″ _dynamic_attributes=”link_option_url” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wb3N0Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE0MTYzIiwiZW5hYmxlX2h0bWwiOiJvZmYifX0=@” icon_hover_color=”#f73145″ locked=”off” global_colors_info=”{}”]MALAYSIA AIRLINES <\/strong>[\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_team_member name=”Vivian Cheong” position=”Director – Asia Pacific Loyalty Product Offers Lead” image_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-sg\/wp-content\/uploads\/sites\/30\/2023\/05\/Mastercard_Vivian-Cheong.png” admin_label=”Mastercard_Vivian\tCheong” _builder_version=”4.16″ _dynamic_attributes=”link_option_url” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wb3N0Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE0NjM1IiwiZW5hYmxlX2h0bWwiOiJvZmYifX0=@” icon_hover_color=”#f73145″ locked=”off” global_colors_info=”{}”]Mastercard<\/strong>[\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_team_member name=”Biswajit\tDutta” position=”Head CRM & Loyalty” image_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-sg\/wp-content\/uploads\/sites\/30\/2023\/03\/Metro-Brands-India_Biswajit-Dutta.png” admin_label=”Metro Brands, India_Biswajit\tDutta” _builder_version=”4.16″ _dynamic_attributes=”link_option_url” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wb3N0Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE0MDkyIiwiZW5hYmxlX2h0bWwiOiJvZmYifX0=@” icon_hover_color=”#f73145″ locked=”off” global_colors_info=”{}”]<\/p>\n

Metro Brands, India<\/strong><\/p>\n

[\/et_pb_team_member][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ make_equal=”on” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_team_member name=”Sandeep Jindal” position=”Director of Customer Experience” image_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-sg\/wp-content\/uploads\/sites\/30\/2023\/05\/Miko_Sandeep-Jindal.png” admin_label=”Miko_Sandeep\tJindal” _builder_version=”4.16″ _dynamic_attributes=”link_option_url” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wb3N0Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE0NDUzIiwiZW5hYmxlX2h0bWwiOiJvZmYifX0=@” icon_hover_color=”#f73145″ locked=”off” global_colors_info=”{}”]Miko<\/strong>[\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_team_member name=”Sebastian Kuemmel” position=”Head of CRM & Personalisation” image_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-sg\/wp-content\/uploads\/sites\/30\/2023\/05\/PetCulture_Sebastian-Kuemmel.png” admin_label=”PetCulture_Sebastian\tKuemmel” _builder_version=”4.16″ _dynamic_attributes=”link_option_url” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wb3N0Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE0Mjk4IiwiZW5hYmxlX2h0bWwiOiJvZmYifX0=@” icon_hover_color=”#f73145″ locked=”off” global_colors_info=”{}”]<\/p>\n

PetCulture<\/strong><\/p>\n

[\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_team_member name=”Dr. Mary Jane M. Valero” position=”SVP and Chief CX & Human Resources Officer” image_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-sg\/wp-content\/uploads\/sites\/30\/2023\/05\/Philippines-Savings-Bank_Dr.-Mary-Jane-M.-Valero.png” admin_label=”Philippine Savings Bank_Dr. Mary Jane\tM. Valero” _builder_version=”4.16″ _dynamic_attributes=”link_option_url” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wb3N0Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE0NTI5IiwiZW5hYmxlX2h0bWwiOiJvZmYifX0=@” icon_hover_color=”#f73145″ locked=”off” global_colors_info=”{}”]<\/p>\n

Philippine Savings Bank<\/strong><\/p>\n

[\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_team_member name=”Peter Lee Hin Weng” position=”Head of Customer Ecosystem, Payment and Big Data” image_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-sg\/wp-content\/uploads\/sites\/30\/2023\/05\/PLUS_Peter-Lee-Hin-Weng.png” admin_label=”PLUS_Peter\tLee Hin Weng” _builder_version=”4.16″ _dynamic_attributes=”link_option_url” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wb3N0Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE0NTQyIiwiZW5hYmxlX2h0bWwiOiJvZmYifX0=@” icon_hover_color=”#f73145″ locked=”off” global_colors_info=”{}”]PLUS<\/strong>[\/et_pb_team_member][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ make_equal=”on” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_team_member name=”Carolin Chan” position=”Director of Marketing, SEA” image_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-sg\/wp-content\/uploads\/sites\/30\/2022\/04\/PRMMS_CarolinChan.png” admin_label=”PRMMS_CarolinChan” _builder_version=”4.16″ _dynamic_attributes=”link_option_url” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wb3N0Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjEyMzcyIiwiZW5hYmxlX2h0bWwiOiJvZmYifX0=@” icon_hover_color=”#f73145″ locked=”off” global_colors_info=”{}”]<\/p>\n

PRM Marketing Services (PRMMS)<\/strong><\/p>\n

[\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_team_member name=”Nix\tTang” position=”Senior Asst Director, Loyalty and Channel Marketing” image_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-sg\/wp-content\/uploads\/sites\/30\/2023\/05\/Sentosa-Development-Corp_Nix-Tang.png” admin_label=”Sentosa Development Corp_Nix\tTang” _builder_version=”4.16″ _dynamic_attributes=”link_option_url” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wb3N0Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE0NDAxIiwiZW5hYmxlX2h0bWwiOiJvZmYifX0=@” icon_hover_color=”#f73145″ locked=”off” global_colors_info=”{}”]Sentosa Development Corp<\/strong>[\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_team_member name=”Shane Wan” position=”Head of Global Digital Payment and Loyalty Strategy & Growth” image_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-sg\/wp-content\/uploads\/sites\/30\/2023\/06\/Shell_Shane-Wan.png” admin_label=”Shell_Shane\tWan” _builder_version=”4.16″ icon_hover_color=”#f73145″ locked=”off” global_colors_info=”{}”]Shell<\/strong>[\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_team_member name=”Dr. Natawat Saigosoom” position=”EVP, Customer Experience Function” image_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-sg\/wp-content\/uploads\/sites\/30\/2023\/03\/Siam-Commercial-Bank-SCB_Dr.-Natawat-Saigosoom-PMP.png” admin_label=”Siam Commercial Bank (SCB)_Dr Natawat\tSaigosoom” _builder_version=”4.16″ _dynamic_attributes=”link_option_url” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wb3N0Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE0MDYwIiwiZW5hYmxlX2h0bWwiOiJvZmYifX0=@” icon_hover_color=”#f73145″ locked=”off” global_colors_info=”{}”]<\/p>\n

Siam Commercial Bank (SCB)<\/strong><\/p>\n

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Tira, Reliance Retail<\/strong><\/p>\n

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[et_pb_section fb_built=”1″ admin_label=”Judge Profile” module_class=”members-full-description” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row admin_label=”2023″ _builder_version=”4.14.7″ global_module=”14008″ saved_tabs=”all” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Judge Profile title 2023″ _builder_version=”4.16″ global_colors_info=”{}”] 2023 JUDGE’S PROFILE [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,2_3″ admin_label=”Judge Profile” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-sg\/wp-content\/uploads\/sites\/30\/2023\/05\/Telekom-Malaysia_-Lolitta-Suffian.png” title_text=”Telekom Malaysia_ Lolitta Suffian” _builder_version=”4.16″ always_center_on_mobile=”off” locked=”off” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”4.16″ _dynamic_attributes=”link_option_url” […]<\/p>\n","protected":false},"author":50,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"

Welcome to Awards Site Home<\/a>. This is your first post. 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