{"id":14529,"date":"2023-05-19T14:19:47","date_gmt":"2023-05-19T06:19:47","guid":{"rendered":"https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-sg\/?p=14529"},"modified":"2023-08-24T14:03:09","modified_gmt":"2023-08-24T06:03:09","slug":"dr-mary-jane-m-valero","status":"publish","type":"post","link":"https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-sg\/dr-mary-jane-m-valero\/","title":{"rendered":"Dr. Mary Jane M. Valero"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”Judge Profile” module_class=”members-full-description” _builder_version=”4.14.7″ global_colors_info=”{}”][et_pb_row _builder_version=”4.14.7″ global_module=”14008″ saved_tabs=”all” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Judge Profile title” _builder_version=”4.14.7″ global_colors_info=”{}”]<\/p>\n

2023 JUDGE’S PROFILE<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,2_3″ admin_label=”Judge Profile” _builder_version=”4.7.5″ global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-sg\/wp-content\/uploads\/sites\/30\/2023\/05\/Philippines-Savings-Bank_Dr.-Mary-Jane-M.-Valero.png” title_text=”Philippines Savings Bank_Dr. Mary Jane M. Valero” _builder_version=”4.14.7″ always_center_on_mobile=”off” locked=”off” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”4.14.7″ _dynamic_attributes=”link_option_url” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wb3N0Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE0MDkyIn19@” hover_enabled=”0″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Dr. Mary Jane M. Valero<\/h3>\n

SVP and Chief CX & Human Resources Officer<\/h4>\n

Philippine Savings Bank<\/strong><\/p>\n

Jane is a trailblazing CX and HR leader in the Philippines whose areas of expertise include Employee Experience, Employee Loyalty and Engagement, Strategic Recruitment, Organization Development (OD), Learning and Development, Customer Experience, Customer Insights, and Customer Advocacy, Loyalty, and Engagement.<\/p>\n

She is one of few banking leaders in the country certified as Customer Experience Management (CEM) Professional by the Global CEM Organization. She holds a PhD in Clinical Psychology, which complements her decades of experience in OD. Before joining the banking industry, Jane spent a decade in the hotel industry which allowed her to integrate hospitality practices into EX and CX principles, thereby designing and deploying game-changing programs for customers and employees.<\/p>\n

Jane teaches Industrial and Clinical Psychology courses at the Graduate School of the Pontifical, Royal, and Catholic University of the Philippines, University of Santo Tomas, where she also earned her Master\u2019s and Doctorate degrees.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.14.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.14.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider color=”#FFFFFF” _builder_version=”4.14.7″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.14.7″ _module_preset=”default” global_module=”14009″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.14.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”VIEW OTHER JUDGES\u2019 PROFILES” _builder_version=”4.14.7″ global_colors_info=”{}”]<\/p>\n

VIEW OTHER 2023 JUDGES\u2019 PROFILES<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”2023 judges” _builder_version=”4.14.7″ _module_preset=”default” custom_margin=”0px||||false|false” custom_padding=”0px||||false|false” global_module=”14011″ saved_tabs=”all” global_colors_info=”{}”][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ make_equal=”on” _builder_version=”4.14.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.14.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_team_member name=”ZhaoYang Cheong” position=”Group Brand Director ” image_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-sg\/wp-content\/uploads\/sites\/30\/2023\/06\/Pop-Mart_ZhaoYang-Cheong.png” admin_label=”ActionCity_ZhaoYang \tCheong” _builder_version=”4.14.7″ icon_hover_color=”#f73145″ locked=”off” global_colors_info=”{}”]ActionCity<\/strong>[\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.14.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_team_member name=”Dr. Chatchai\tArthur Yachantha ” position=”Chief Patient Experience Officer ” image_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-sg\/wp-content\/uploads\/sites\/30\/2023\/05\/Bumrungrad-International-Hospital_Dr.-Chatchai-Arthur-Yachantha.png” admin_label=”Bumrungrad International Hospital_Dr. Chatchai\tArthur Yachantha” _builder_version=”4.14.7″ _dynamic_attributes=”link_option_url” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wb3N0Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE0MzQ2In19@” icon_hover_color=”#f73145″ locked=”off” global_colors_info=”{}”]Bumrungrad International Hospital<\/strong>[\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.14.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_team_member name=”Nuraeni\tJohnson” position=”AVP of CRM” image_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-sg\/wp-content\/uploads\/sites\/30\/2023\/05\/Global-Digital-Niaga-Blibli.Com_Nuraeni-1.png” admin_label=”Global Digital Niaga (Blibli.Com)_Nuraeni\tJohnson” _builder_version=”4.14.7″ _dynamic_attributes=”link_option_url” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wb3N0Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE0NTYzIn19@” icon_hover_color=”#f73145″ locked=”off” global_colors_info=”{}”]Global Digital Niaga (Blibli.Com)<\/strong>[\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.14.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_team_member name=”Anshera Chumchaivate” position=”Head of Data Intelligence & Customer Insights” image_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-sg\/wp-content\/uploads\/sites\/30\/2023\/05\/Krungsri-Consumer_Anshera-Chumchaivate.png” admin_label=”Krungsri Consumer_Anshera \tChumchaivate” _builder_version=”4.14.7″ _dynamic_attributes=”link_option_url” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wb3N0Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE0NjI0In19@” icon_hover_color=”#f73145″ locked=”off” global_colors_info=”{}”]Krungsri Consumer<\/strong>[\/et_pb_team_member][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ make_equal=”on” _builder_version=”4.14.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.14.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_team_member name=”Yashwanth Kumar” position=”President \u2013 Loyalty & Analytics” image_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-sg\/wp-content\/uploads\/sites\/30\/2023\/05\/Landmark-Group-India_Yashwanth-Kumar.png” admin_label=”Landmark Group, India_Yashwanth\tKumar” _builder_version=”4.14.7″ _dynamic_attributes=”link_option_url” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wb3N0Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE0NzMxIn19@” icon_hover_color=”#f73145″ locked=”off” global_colors_info=”{}”]Landmark Group, India<\/strong>[\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.14.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_team_member name=”Amiroel\tShazrie Yussof” position=”Head of Loyalty” image_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-sg\/wp-content\/uploads\/sites\/30\/2023\/03\/Malaysia-Aviation-Group_Amiroel-Shazrie-Yussof.png” admin_label=”MALAYSIA AIRLINES_Amiroel\tShazrie Yussof” _builder_version=”4.14.7″ _dynamic_attributes=”link_option_url” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wb3N0Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE0MTYzIn19@” icon_hover_color=”#f73145″ locked=”off” global_colors_info=”{}”]MALAYSIA AIRLINES <\/strong>[\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.14.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_team_member name=”Vivian Cheong” position=”Director – Asia Pacific Loyalty Product Offers Lead” image_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-sg\/wp-content\/uploads\/sites\/30\/2023\/05\/Mastercard_Vivian-Cheong.png” admin_label=”Mastercard_Vivian\tCheong” _builder_version=”4.14.7″ _dynamic_attributes=”link_option_url” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wb3N0Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE0NjM1In19@” icon_hover_color=”#f73145″ locked=”off” global_colors_info=”{}”]Mastercard<\/strong>[\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.14.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_team_member name=”Biswajit\tDutta” position=”Head CRM & Loyalty” image_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-sg\/wp-content\/uploads\/sites\/30\/2023\/03\/Metro-Brands-India_Biswajit-Dutta.png” admin_label=”Metro Brands, India_Biswajit\tDutta” _builder_version=”4.14.7″ _dynamic_attributes=”link_option_url” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wb3N0Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE0MDkyIn19@” icon_hover_color=”#f73145″ locked=”off” global_colors_info=”{}”]<\/p>\n

Metro Brands, India<\/strong><\/p>\n

[\/et_pb_team_member][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ make_equal=”on” _builder_version=”4.14.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.14.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_team_member name=”Sandeep Jindal” position=”Director of Customer Experience” image_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-sg\/wp-content\/uploads\/sites\/30\/2023\/05\/Miko_Sandeep-Jindal.png” admin_label=”Miko_Sandeep\tJindal” _builder_version=”4.14.7″ _dynamic_attributes=”link_option_url” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wb3N0Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE0NDUzIn19@” icon_hover_color=”#f73145″ locked=”off” global_colors_info=”{}”]Miko<\/strong>[\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.14.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_team_member name=”Sebastian Kuemmel” position=”Head of CRM & Personalisation” image_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-sg\/wp-content\/uploads\/sites\/30\/2023\/05\/PetCulture_Sebastian-Kuemmel.png” admin_label=”PetCulture_Sebastian\tKuemmel” _builder_version=”4.14.7″ _dynamic_attributes=”link_option_url” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wb3N0Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE0Mjk4In19@” icon_hover_color=”#f73145″ locked=”off” global_colors_info=”{}”]<\/p>\n

PetCulture<\/strong><\/p>\n

[\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.14.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_team_member name=”Dr. Mary Jane M. Valero” position=”SVP and Chief CX & Human Resources Officer” image_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-sg\/wp-content\/uploads\/sites\/30\/2023\/05\/Philippines-Savings-Bank_Dr.-Mary-Jane-M.-Valero.png” admin_label=”Philippine Savings Bank_Dr. Mary Jane\tM. Valero” _builder_version=”4.14.7″ _dynamic_attributes=”link_option_url” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wb3N0Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE0NTI5In19@” hover_enabled=”0″ icon_hover_color=”#f73145″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Philippine Savings Bank<\/strong><\/p>\n

[\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.14.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_team_member name=”Peter Lee Hin Weng” position=”Head of Customer Ecosystem, Payment and Big Data” image_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-sg\/wp-content\/uploads\/sites\/30\/2023\/05\/PLUS_Peter-Lee-Hin-Weng.png” admin_label=”PLUS_Peter\tLee Hin Weng” _builder_version=”4.14.7″ _dynamic_attributes=”link_option_url” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wb3N0Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE0NTQyIn19@” icon_hover_color=”#f73145″ locked=”off” global_colors_info=”{}”]PLUS<\/strong>[\/et_pb_team_member][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ make_equal=”on” _builder_version=”4.14.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.14.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_team_member name=”Carolin Chan” position=”Director of Marketing, SEA” image_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-sg\/wp-content\/uploads\/sites\/30\/2022\/04\/PRMMS_CarolinChan.png” admin_label=”PRMMS_CarolinChan” _builder_version=”4.14.7″ _dynamic_attributes=”link_option_url” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wb3N0Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjEyMzcyIn19@” icon_hover_color=”#f73145″ locked=”off” global_colors_info=”{}”]<\/p>\n

PRM Marketing Services (PRMMS)<\/strong><\/p>\n

[\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.14.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_team_member name=”Nix\tTang” position=”Senior Asst Director, Loyalty and Channel Marketing” image_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-sg\/wp-content\/uploads\/sites\/30\/2023\/05\/Sentosa-Development-Corp_Nix-Tang.png” admin_label=”Sentosa Development Corp_Nix\tTang” _builder_version=”4.14.7″ _dynamic_attributes=”link_option_url” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wb3N0Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE0NDAxIn19@” icon_hover_color=”#f73145″ locked=”off” global_colors_info=”{}”]Sentosa Development Corp<\/strong>[\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.14.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_team_member name=”Shane Wan” position=”Head of Global Digital Payment and Loyalty Strategy & Growth” image_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-sg\/wp-content\/uploads\/sites\/30\/2023\/06\/Shell_Shane-Wan.png” admin_label=”Shell_Shane\tWan” _builder_version=”4.14.7″ icon_hover_color=”#f73145″ locked=”off” global_colors_info=”{}”]Shell<\/strong>[\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.14.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_team_member name=”Dr. Natawat Saigosoom” position=”EVP, Customer Experience Function” image_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-sg\/wp-content\/uploads\/sites\/30\/2023\/03\/Siam-Commercial-Bank-SCB_Dr.-Natawat-Saigosoom-PMP.png” admin_label=”Siam Commercial Bank (SCB)_Dr Natawat\tSaigosoom” _builder_version=”4.14.7″ _dynamic_attributes=”link_option_url” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wb3N0Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE0MDYwIn19@” icon_hover_color=”#f73145″ locked=”off” global_colors_info=”{}”]<\/p>\n

Siam Commercial Bank (SCB)<\/strong><\/p>\n

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Tira, Reliance Retail<\/strong><\/p>\n

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