{"id":4758,"date":"2020-05-14T11:18:58","date_gmt":"2020-05-14T03:18:58","guid":{"rendered":"https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-hk\/?p=4758"},"modified":"2022-02-07T09:47:40","modified_gmt":"2022-02-07T01:47:40","slug":"janis-tse","status":"publish","type":"post","link":"https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-hk\/susan-nisbet\/","title":{"rendered":"Susan Nisbet"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”Judge Profile” _builder_version=”3.22″][et_pb_row _builder_version=”3.25″][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Judge Profile title” _builder_version=”4.7.5″]<\/p>\n

2022 JUDGE PROFILE<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,2_3″ admin_label=”Judge Profile” _builder_version=”3.25″][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-hk\/wp-content\/uploads\/sites\/28\/2020\/05\/Susan-Nisbet.jpg” title_text=”Susan Nisbet” admin_label=”Image” _builder_version=”4.7.5″ custom_margin=”|||” custom_margin_tablet=”90px|||” custom_margin_last_edited=”off|desktop” custom_padding=”0px|||” hover_enabled=”0″ always_center_on_mobile=”off” locked=”off” sticky_enabled=”0″]<\/p>\n

[\/et_pb_image][et_pb_social_media_follow disabled_on=”on|on|on” _builder_version=”3.20.2″ text_orientation=”center” disabled=”on” locked=”off”][et_pb_social_media_follow_network social_network=”facebook” _builder_version=”3.19.18″ background_color=”#0c71c3″ follow_button=”off” url_new_window=”on”]facebook[\/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network=”twitter” _builder_version=”3.19.18″ background_color=”#0e9fed” follow_button=”off” url_new_window=”on”]twitter[\/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network=”linkedin” _builder_version=”3.19.18″ background_color=”#0c26d1″ follow_button=”off” url_new_window=”on”]linkedin[\/et_pb_social_media_follow_network][\/et_pb_social_media_follow][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”4.7.5″ locked=”off”]<\/p>\n

Susan Nisbet<\/h3>\n

Vice President – Loyalty<\/p>\n

Langham Hospitality Group<\/strong><\/h4>\n

[\/et_pb_text][et_pb_text admin_label=”Text” _builder_version=”4.7.5″]<\/p>\n

Susan Nisbet is an experienced loyalty professional specialising in Loyalty Strategy, Marketing and Communications. Susan leads loyalty at Langham Hospitality Group and develops the overarching loyalty strategy globally.<\/p>\n

Based in Hong Kong for the past 4 years, Susan has extensive international experience in Europe, Middle East, Africa, and Asia and has previously held global and corporate roles with Shangri-La Group, Emaar Properties based in UAE, and Starwood Hotels & Resorts in Ireland, UAE, Belgium and Australia.<\/p>\n

Susan embraces all things loyalty and is driven by the following quote from Maya Angelou:<\/p>\n

\u201cPeople will forget what you said, people will forget what you did, but people will never forget how you make them feel”<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.7.5″ _module_preset=”default”][et_pb_column type=”4_4″ _builder_version=”4.7.5″ _module_preset=”default”][et_pb_divider _builder_version=”4.7.5″ _module_preset=”default”][\/et_pb_divider][et_pb_text _builder_version=”4.7.5″ _module_preset=”default”]<\/p>\n

View Other Judges\u2019 Profile<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|off|off” admin_label=”Judges 2022″ _builder_version=”4.7.5″ custom_padding=”0px|||||” z_index_tablet=”500″ global_module=”11435″ saved_tabs=”all”][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ make_equal=”on” _builder_version=”4.7.5″ use_custom_width=”on”][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_team_member name=”Kim Plaggenburg” position=”Head of Marketing” image_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-hk\/wp-content\/uploads\/sites\/28\/2022\/01\/Kim-Plaggenburg.jpeg” admin_label=”Kim Plaggenburg” _builder_version=”4.7.5″ link_option_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-hk\/Kim-Plaggenburg\/” locked=”off”]<\/p>\n

Feather & Bone, Hong Kong<\/strong><\/p>\n

[\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_team_member name=”Queenie Lam” position=”Senior Director, Customer Marketing” image_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-hk\/wp-content\/uploads\/sites\/28\/2022\/02\/Queenie.jpeg” disabled_on=”off|on|off” admin_label=”Queenie Lam” _builder_version=”4.7.5″ link_option_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-hk\/queenie-lam\/” locked=”off”]<\/p>\n

FWD Life Insurance Company (Bermuda)<\/strong><\/p>\n

[\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_team_member name=”Dorothy Ma” position=”Director, PR & Communications” image_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-hk\/wp-content\/uploads\/sites\/28\/2022\/01\/Dorothy-Ma.jpg” admin_label=”Dorothy Ma” _builder_version=”4.7.5″ link_option_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-hk\/dorothy-ma\/” locked=”off”]<\/p>\n

Green Monday<\/strong><\/p>\n

[\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_team_member name=”Amy Law” position=”Marketing Lead \u2013 Greater China Region” image_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-hk\/wp-content\/uploads\/sites\/28\/2022\/01\/Amy-Law.jpg” admin_label=”Amy Law” _builder_version=”4.7.5″ link_option_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-hk\/amy-law\/” locked=”off”]<\/p>\n

Jetstar Airway<\/strong><\/p>\n

[\/et_pb_team_member][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ make_equal=”on” _builder_version=”4.7.5″ use_custom_width=”on”][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_team_member name=”Susan Nisbet” position=”Vice President – Loyalty” image_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-hk\/wp-content\/uploads\/sites\/28\/2020\/05\/Susan-Nisbet.jpg” disabled_on=”off|off|off” admin_label=”Susan Nisbet” _builder_version=”4.7.5″ link_option_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-hk\/susan-nisbet\/” hover_enabled=”0″ locked=”off” title_text=”Susan Nisbet” sticky_enabled=”0″]<\/p>\n

Langham Hospitality Group<\/strong><\/p>\n

[\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_team_member name=”Vienna Lee” position=”Head of CRM and Growth” image_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-hk\/wp-content\/uploads\/sites\/28\/2022\/01\/Vienna-Lee.jpeg” admin_label=”Vienna Lee” _builder_version=”4.7.5″ link_option_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-hk\/vienna-lee\/” locked=”off”]<\/p>\n

livi Bank<\/strong><\/p>\n

[\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_team_member name=”Becks Bradley” position=”Marketing and Development Director” image_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-hk\/wp-content\/uploads\/sites\/28\/2022\/01\/Becks-Bradley.png” admin_label=”Becks Bradley” _builder_version=”4.7.5″ link_option_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-hk\/Becks-Bradley\/” locked=”off”]<\/p>\n

LU\u00dcNA naturals<\/strong><\/p>\n

[\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_team_member name=”Belinda Lin” position=”Director of Marketing” image_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-hk\/wp-content\/uploads\/sites\/28\/2022\/01\/LEA2022_animated_300x300px.jpg” admin_label=”Belinda Lin” _builder_version=”4.7.5″ link_option_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-hk\/belinda-lin\/” locked=”off”]<\/p>\n

Lai Sun Dining of Lai Sun Group<\/strong><\/p>\n

[\/et_pb_team_member][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ make_equal=”on” disabled_on=”off|off|off” _builder_version=”4.7.5″ use_custom_width=”on”][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_team_member name=”Chloe Ko” position=”Marketing Director, Hong Kong & Cross Border” image_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-hk\/wp-content\/uploads\/sites\/28\/2022\/01\/LEA2022_animated_300x300px.jpg” admin_label=”Chloe Ko” _builder_version=”4.7.5″ link_option_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-hk\/chloe-ko\/” locked=”off”]<\/p>\n

Mead Johnson Nutrition (Hong Kong)<\/strong><\/p>\n

[\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_team_member name=”Virginia Mo” position=”Director & General Manager” image_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-hk\/wp-content\/uploads\/sites\/28\/2022\/01\/Virginia-Mo.jpg” admin_label=”Virginia Mo” _builder_version=”4.7.5″ link_option_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-hk\/virginia-mo\/\/” locked=”off”]<\/p>\n

Snow Brand Hong Kong<\/strong><\/p>\n

[\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_team_member name=”Ben Tse” position=”Vice President \u2013 Marketing” image_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-hk\/wp-content\/uploads\/sites\/28\/2022\/01\/Ben-Tse.jpg” disabled_on=”off|off|off” admin_label=”Ben Tse” _builder_version=”4.7.5″ link_option_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-hk\/ben-tse\/” locked=”off”]<\/p>\n

Weave Living<\/strong><\/p>\n

[\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_team_member name=”Melanie Man” position=”Head of Customer Retention & Global Marketing Promotions” image_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-hk\/wp-content\/uploads\/sites\/28\/2022\/01\/Melanie-Man.jpeg” admin_label=”Melanie Man” _builder_version=”4.7.5″ link_option_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-hk\/melanie-man\/” locked=”off”]<\/p>\n

YesStyle.com<\/strong><\/p>\n

[\/et_pb_team_member][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ make_equal=”on” disabled_on=”off|off|off” _builder_version=”4.7.5″ use_custom_width=”on”][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_team_member name=”Pinky Lee” position=”General Manager” image_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-hk\/wp-content\/uploads\/sites\/28\/2022\/01\/Dorothy-Ma.jpg” disabled_on=”on|on|on” admin_label=”Pinky Lee” _builder_version=”4.7.5″ link_option_url=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-hk\/pinky-lee\/” disabled=”on” locked=”off”]<\/p>\n

KKday<\/strong><\/p>\n

[\/et_pb_team_member][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”Judge Profile” _builder_version=”3.22″][et_pb_row _builder_version=”3.25″][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Judge Profile title” _builder_version=”4.7.5″] 2022 JUDGE PROFILE [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,2_3″ admin_label=”Judge Profile” _builder_version=”3.25″][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-hk\/wp-content\/uploads\/sites\/28\/2020\/05\/Susan-Nisbet.jpg” title_text=”Susan Nisbet” admin_label=”Image” _builder_version=”4.7.5″ custom_margin=”|||” custom_margin_tablet=”90px|||” custom_margin_last_edited=”off|desktop” custom_padding=”0px|||” hover_enabled=”0″ always_center_on_mobile=”off” locked=”off” sticky_enabled=”0″] [\/et_pb_image][et_pb_social_media_follow disabled_on=”on|on|on” _builder_version=”3.20.2″ text_orientation=”center” disabled=”on” locked=”off”][et_pb_social_media_follow_network social_network=”facebook” _builder_version=”3.19.18″ background_color=”#0c71c3″ follow_button=”off” url_new_window=”on”]facebook[\/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network=”twitter” _builder_version=”3.19.18″ background_color=”#0e9fed” follow_button=”off” url_new_window=”on”]twitter[\/et_pb_social_media_follow_network][et_pb_social_media_follow_network […]<\/p>\n","protected":false},"author":16,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"

Welcome to Awards Site Home<\/a>. This is your first post. Edit or delete it, then start blogging!<\/p>","_et_gb_content_width":"","footnotes":""},"categories":[22],"tags":[],"class_list":["post-4758","post","type-post","status-publish","format-standard","hentry","category-speakers-2020"],"yoast_head":"\nSusan Nisbet - Loyalty and Engagement Hong Kong 2026<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-hk\/susan-nisbet\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Susan Nisbet - Loyalty and Engagement Hong Kong 2026\" \/>\n<meta property=\"og:description\" content=\"[et_pb_section fb_built=”1″ admin_label=”Judge Profile” _builder_version=”3.22″][et_pb_row _builder_version=”3.25″][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Judge Profile title” _builder_version=”4.7.5″] 2022 JUDGE PROFILE [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,2_3″ admin_label=”Judge Profile” _builder_version=”3.25″][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-hk\/wp-content\/uploads\/sites\/28\/2020\/05\/Susan-Nisbet.jpg” title_text=”Susan Nisbet” admin_label=”Image” _builder_version=”4.7.5″ custom_margin=”|||” custom_margin_tablet=”90px|||” custom_margin_last_edited=”off|desktop” custom_padding=”0px|||” hover_enabled=”0″ always_center_on_mobile=”off” locked=”off” sticky_enabled=”0″] [\/et_pb_image][et_pb_social_media_follow disabled_on=”on|on|on” _builder_version=”3.20.2″ text_orientation=”center” disabled=”on” locked=”off”][et_pb_social_media_follow_network social_network=”facebook” _builder_version=”3.19.18″ background_color=”#0c71c3″ follow_button=”off” url_new_window=”on”]facebook[\/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network=”twitter” _builder_version=”3.19.18″ background_color=”#0e9fed” follow_button=”off” url_new_window=”on”]twitter[\/et_pb_social_media_follow_network][et_pb_social_media_follow_network […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-hk\/susan-nisbet\/\" \/>\n<meta property=\"og:site_name\" content=\"Loyalty and Engagement Hong Kong 2026\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/marketingmagazine.group\/\" \/>\n<meta property=\"article:published_time\" content=\"2020-05-14T03:18:58+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-02-07T01:47:40+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-hk\/wp-content\/uploads\/sites\/28\/2024\/11\/lea-2025-hk-b.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"720\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"selinak\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@MarketingEds\" \/>\n<meta name=\"twitter:site\" content=\"@MarketingEds\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"selinak\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-hk\/susan-nisbet\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-hk\/susan-nisbet\/\"},\"author\":{\"name\":\"selinak\",\"@id\":\"https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-hk\/#\/schema\/person\/ac3647c95dcf9573388c1aedc8e42455\"},\"headline\":\"Susan Nisbet\",\"datePublished\":\"2020-05-14T03:18:58+00:00\",\"dateModified\":\"2022-02-07T01:47:40+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-hk\/susan-nisbet\/\"},\"wordCount\":1451,\"publisher\":{\"@id\":\"https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-hk\/#organization\"},\"articleSection\":[\"Speakers 2020\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-hk\/susan-nisbet\/\",\"url\":\"https:\/\/awards.marketing-interactive.com\/loyalty-and-engagement-hk\/susan-nisbet\/\",\"name\":\"Susan Nisbet - 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